Deputy Director of Unclaimed Property Outreach

Chicago, IL

Full Time

Senior Manager/Supervisor

JOB OPPORTUNITY ANNOUNCEMENT

Position Title:          Deputy Director of Unclaimed Property Outreach
Division:                   Unclaimed Property
Classification:          Exempt
Location:                  Chicago
Salary:                      $95,000- $105,000

Position Summary:
The Deputy Director of Unclaimed Property Outreach is responsible for overseeing the administration of unclaimed property outreach initiatives. This position will work closely with the Marketing and Communications Division and Scheduling Division to promote unclaimed property throughout the State and Country. The individual in this position will oversee key strategic partnerships to enhance public awareness of the unclaimed property program and inform residents of their unclaimed property. This position will oversee the maintenance of a CRM related to outreach efforts of the division, manage the Legislative Partnership Program, recommend call time for the Treasurer, and oversee the completion of various data-matching initiatives. Attendance is an essential function of this position.

Duties and Responsibilities:

Develops and implements a comprehensive outreach plan to raise awareness of the Unclaimed Property Program
Works with various divisions across the Treasurer’s Office, including the Legislative Division and Scheduling Division, to partner with and educate members of the General Assembly, elected officials, groups or organizations, and individuals to inform residents of their unclaimed property.
Serves as point of contact for unclaimed property outreach initiatives.
Interviews and trains employees, plans, assigns, and directs work, appraises performance, and provides positive feedback and constructive criticism to employees.
Handles customer service and public relations issues that cannot be solved through the appropriate chain of command within the Unclaimed Property Division
Develops new as well as maintains current policies and procedures to ensure the effectiveness of the Division.
Facilitates a proactive approach to customer satisfaction through the establishment of partnership meetings with key stakeholders.
Demonstrates a hands-on approach for problem solving and solutions and informs management immediately if serious issues arise.
Facilitates the coordination of internal resources to resolve complex problems.
Prepares and/or edits unclaimed property written materials intended for public distribution.
Responds to legislative and constituent inquiries from elected officials and their staff regarding unclaimed property and other Treasurer’s Office programs.
Performs other related duties as assigned or required which are reasonably related to the duties enumerated above.

Specific Skills:

Excellent oral and written communication skills.
Ability to interpret data and arrive at appropriate conclusions.
Proficient at prioritizing tasks, working independently, and collaborating across functional areas.
Exhibit good judgment and leverage experience to successfully meet goals.
Must be a self-motivator while actively participating in a team environment.
Must be familiar with the Revised Uniform Unclaimed Property Act
Must be able to supervise a large staff and function in a fast-paced environment.

Education and Work Experience:
Bachelor’s Degree in Political Science, Communications, Public Administration, or other related field required; advanced degree preferred; three (3) or more years of experience in customer relations or constituent outreach; and four (4) or more years of management experience; OR any equivalent combination of education and experience that provides the required knowledge, skills, and abilities to carry out the duties of the position.

Illinois State Treasurer Employee Benefits:
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
Up to 4 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
15-25 Days of Paid Vacation time annually - (15 days in year one of employment)
13 Paid Holidays annually, 14 on even numbered years, and 1 Floating Holiday.
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
Commuter Savings Program (Chicago only)

For more information about our benefits please visit: https://cms.illinois.gov/benefits/stateemployee.html

Application Process: Please visit https://illinoisstatetreasurer.applytojob.com/apply to apply by completing the online application, upload a resume, and a letter of interest.

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job related medical condition or disability.

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